5 Ways IT Manages You, IT Managers

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To say that information technology is complex is an understatement.

IT networks are made up of interconnected devices and computers that can go wrong, components within those devices and computers that can go wrong – all driven by software with millions of lines of code that can go wrong.

This complexity means that in day-to-day operations, your IT personnel are actually slaves to the information systems they are paid to manage, in the following ways:

  1. Your IT team relies on other end users for fault notifications.

For proof that your IT staff have become servants to their creations, look at fault reporting.

A common scenario is the IT department leaving happily at the end of the work day, only to receive complaints during dinner from other staff working overtime. Maybe a network is down or someone can’t log into the company’s email. Or perhaps someone’s hard disk has crashed, wiping out months of hard work.

Information technology specialists should be the first to know when their information technology goes wrong.

But most of the time, the IT department is the very last to know.

  1. The IT team, not the system, diagnoses and tracks down faults.

Most IT teams these days don’t deal with mice and monitors. Instead, they are hired to build and run high-performance, highly secure, highly reliable and robust mission-critical IT systems.

These high-end systems tend to be vital to the company’s bottom line and reputation, like order databases, e-commerce gateways, customer relationship management systems, or systems that monitor billable hours.

These require hardware and software integration across multiple platforms, user nodes and physical locations. So when something goes wrong, fault isolation can turn into a nightmare.

The longer it takes to rectify faults, the more downtime is incurred, creating stress, morale problems, and higher IT staff turnover.

  1. The IT team is always fighting fires.
    There’s nothing proactive about fixing problems only when they occur. Ideally, your team should be deciding what to do to prevent IT problems, when to do those things, and how to do them.

In short, managing information technology.

Service recovery and crisis management skills are good to have, but they shouldn’t become essential to your IT staff.

  1. Your IT team’s jobs are always on the line.

Downtime for mission-critical systems can cost business, opens a company to ridicule from competitors and customers, and harms its reputation.  In companies that need to be accountable to their shareholders, somebody in your IT department may have to take one for the team.

Your IT staff may hence realise the importance of fault-reporting and isolation solutions that can accelerate troubleshooting, predict and prevent failures and help maintenance to keep everything running smoothly.

Monitoring solutions like these allow the IT department to tell the CEO, “We nearly had some downtime today but we fixed the issue before that could happen.”  In short, it never happened.

This frees up the IT department’s resources to add real value to the business by deploying their special skillsets to enhance and enable business growth – saving their jobs.

  1. Your IT team spends more time on software development than IT management.

Having arrived at the above conclusions, your IT staff may still be reluctant to ask for money to buy a turnkey monitoring soluton (think self-redundancy fears), so they may try open-source instead.

But an open-source solution needs to be customised to fit the needs of your company. Customisation can introduce bugs which may compromise the information security of your company.

Plus, customising open source software requires time, which turns your IT department into full-time software developers instead of IT managers.

Happily, since they are good IT professionals, they will be considering network monitoring solutions that don’t cost the world, like Bronze Media.

Cost-effective, Customisable & Customer-Oriented

A network monitoring system is an essential component of IT best practices to reduce faults, isolate them quickly, and increase the mean time between failures.

NetGain does this by monitoring the health and performance of all devices on your networks. It sends email, SMS or dashboard notifications if triggering events occur, such as when devices or networks fall below certain performance benchmarks.

And because NetGain comes with integrated topology mapping, you can automate fault reporting, simplify fault-isolation, and hasten service recovery.

Other key features include:

  • Lower cost – you pay by number of devices instead of elements
  • Unified dashboard; user-friendly interface
  • Service-oriented customisation; we add the options you need
  • Customer-centric tech support team
  • Founded in Singapore, based in Asia
  • Global IT monitoring infrastructure & capabilities
  • More than 14 years track record

Our happy customers include major government agencies and financial institutions in Singapore. Try a free demo of NetGain today, or talk to one of our resellers about how we can help your staff add more value to your business, increase profits, and bolster the reputation of your company.


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